100% Satisfaction Guarantee
We stand behind everything we sell. If you are not satisfied with your purchase, you can return any item for any reason whatsoever, excluding sex machines and dancer poles, during the first 30 days of ownership. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original defective item or providing a refund. Refunds are provided as a credit card refund, or Paypal refund. Return shipping labels will not be provided for the 100% Satisfaction Guarantee.
Note: The 100% Satisfaction Guarantee is for website customers only.
All product returns require a Return Merchandise Authorization, (RMA) number.
To use our guarantee program, Click Here to Contact Customer Service.
Alternatively you can initiate a return on your own by logging in to your Cartel De Amore account. To do this click on the “My Account” tab on the homepage, log in, and click on “orders”. Click “request Return” and follow the prompts. You will then be issued an RMA number. Write this number down. Within 24 hours you will receive an email with an address and shipping instructions.
Do not repackage the order and return it to the “shipped from” address. Your refund will be processed as soon as your items are received.
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued.